Live Chat ist die Königsdisziplin im Kundenservice.

Live Chat ist die Königsdisziplin im Kundenservice.

Industry surveys show that 63% of millennials prefer to have their basic customer service and support questions answered via live chat over traditional contact channels. According to a report by Accenture, purchases made by millennials will comprise 30% of retail sales by 2020. Age demographics have a real impact on preferences for customer service contact channels, and […]

Read Flavio Martins, winthecustomer.com